Privacy Policy

Last updated: Wednesday, September 9, 2026

This Privacy Policy explains how FileVoyage collects, uses, stores, shares, and protects information when you visit filevoyage.com, upload files, or use download links. By using the service, you acknowledge the practices described here.

Plain-language summary

FileVoyage stores files so they can be transferred, records limited technical data to operate and protect the service, and uses infrastructure providers. We do not sell personal data, use file contents for advertising, or use them to train artificial intelligence models. Anyone who obtains a valid link may be able to access the file while the link or a signed authorization remains valid.

1. Controller and scope

FileVoyage is a service operated by Aliencat Software from Costa Rica. For the processing described in this Policy, FileVoyage acts as data controller where applicable law so provides. This Policy covers the website, upload and download features, and service-related communications. It does not cover third-party sites or services that you may access through external links.

2. Information we process

We process only information reasonably necessary to provide, secure, and administer the service:

  • Transfer content and data: the file you choose to upload; file name, size, and type; link code; upload, completion, and expiration dates; selected duration; download-authorization limit and count; and options such as a QR code.
  • Technical and usage data: IP address, date and time of a visit, visited file code, and technical data that may appear in security, network, and hosting logs, such as browser, device, requested URL, and error events.
  • Cookies and session data strictly necessary for security, cross-site request forgery prevention, language selection, and administrative access. Google reCAPTCHA may also collect information and set cookies under its own policies.
  • Communications: email address, message contents, and any information you voluntarily provide when requesting support, exercising rights, or reporting abuse.

3. How and why we use information

We obtain information directly from you, automatically when you use the service, and from our technical providers. As applicable, we process information to perform the requested service, comply with legal duties, pursue legitimate operational and security interests, or with your consent.

  • Authorize, store, deliver, and administer transfers and links.
  • Apply expirations and limits, diagnose failures, measure operation, and improve reliability.
  • Prevent fraud, abuse, malware, unauthorized access, and violations of our terms or the law.
  • Respond to requests, protect rights and safety, comply with valid orders, and resolve disputes.

4. Files, links, and access control

Your content remains yours. We do not routinely review file contents or use them for advertising or artificial intelligence training. We may access, preserve, block, or disclose content when reasonably necessary to operate the service, investigate technical or security issues, respond to an abuse report, enforce our terms, or comply with law.

Files are held in private storage. FileVoyage issues short-lived, signed permissions to upload or download directly from the storage infrastructure. A public link acts as an access credential: share it only with trusted recipients. A QR code represents the same link and does not add authentication or encryption.

A download limit counts issued authorizations, not necessarily completed downloads or unique devices. A signed authorization already issued may be reused until it expires, so FileVoyage does not guarantee an exact number of file reads. Recipients may also save, copy, or reshare a file after downloading it; FileVoyage does not control those copies.

5. Retention, expiration, and deletion

Public availability begins after the upload completes and the file size is verified. The link stops authorizing new downloads when the selected period expires or the applicable limit is reached. Previously issued signed authorizations may continue to work for their short lifetime, without extending beyond the configured public expiration.

Access expiration does not necessarily mean immediate physical deletion. FileVoyage currently separates link deactivation from deletion of the file and its metadata; expired data may remain in restricted storage until operational deletion, and some information may be retained for security, legal obligations, backup, abuse prevention, or dispute resolution. Do not use FileVoyage if you require certified deletion or physical erasure by an exact deadline. Deletion requests are handled under Section 10.

6. Providers and disclosures

We do not sell or rent personal data. We do share limited data with providers that help us operate the service:

  • Microsoft Azure: application hosting and private storage of files and metadata.
  • Google reCAPTCHA and Google Fonts: automated abuse prevention and font delivery; Google may receive technical information under its policies.
  • ipapi.co: conversion of IP addresses to country for administrative and security statistics.

We may also disclose information when required by a valid order or law; to protect users, third parties, or the service; with your authorization; or as part of a reorganization, financing, acquisition, or sale of the business, subject to appropriate safeguards. Providers operate under their own terms and, where applicable, as data processors.

7. Location and international transfers

FileVoyage operates from Costa Rica and uses Microsoft Azure infrastructure in the United States. Our providers may process information in other countries where they operate. Those countries may have data-protection rules different from those in your place of residence. We use reasonable contractual, technical, and organizational measures when required by applicable law.

8. Cookies and similar technologies

FileVoyage does not use first-party cookies for behavioral advertising. It uses essential cookies for sessions, administrative authentication, security, and language preferences. Integrated services such as reCAPTCHA may use cookies or other signals to detect abuse. Blocking essential cookies may prevent some features from working correctly. We currently do not respond to “Do Not Track” signals because we do not conduct cross-site advertising tracking.

9. Security

We apply reasonable measures, including HTTPS, private storage, Azure-managed encryption at rest, limited and temporary upload or read permissions, administrative controls, attempt limiting, and security headers. Authorized personnel or contractors should access information only when there is an operational, legal, or security need.

No system is completely secure. FileVoyage does not provide end-to-end encryption and does not guarantee that a link cannot be copied, intercepted, or used by an unauthorized person. Avoid uploading highly sensitive data or encrypt the file before uploading it. If you believe a link or file has been compromised, contact us immediately.

10. Your rights and choices

Depending on your jurisdiction, you may request confirmation of processing, access, correction, updating, deletion, or portability of personal data; object to or restrict certain processing; withdraw consent for future processing; and complain to a competent authority. In Costa Rica, these rights are recognized, among other rules, by Law No. 8968, and you may contact the Agency for the Protection of Inhabitants' Data (PRODHAB).

To exercise a right, email the address below and include the link code and the minimum information needed to locate the data. We may request reasonable proof of identity, control of the link, or authorization, and may deny or limit requests where permitted by law, where third-party rights are affected, or where we cannot verify the requester. Because the service does not require a public account, we may be unable to associate anonymous data with a specific person.

11. Children

The service is not directed to children under 13 or to anyone below the legal age to consent to data processing in their jurisdiction without parental authorization. We do not knowingly collect children's personal data contrary to law. If you believe a child improperly uploaded information, contact us so we can assess and delete it where appropriate.

12. Changes to this Policy

We may update this Policy to reflect legal, technical, or service changes. We will publish the revised version and change the updated date. Where required by law or where a change is material, we will seek to provide additional notice before it takes effect. Use after changes take effect will be governed by the updated Policy, subject to rights that cannot legally be limited.

13. Contact

For questions, privacy requests, or abuse reports, contact FileVoyage / Aliencat Software at privacidad@filevoyage.com. Describe your request clearly and do not attach unnecessary sensitive information.